Our Shipping Policy

Free Shipping

Shipping is Free for all articles. Prices mentioned against each item are the final cost to the buyer - There are no hidden costs.

Shipping for all orders above US$ 50 will be through the Federal Express Corporation^TM; UPS^TM; or DHL^TM Shipping may also be done by any other carrier, if such a request is made by the buyer. Orders below US$ 50 may also be shipped through FedEx^TM/UPS^TM, at the sole discretion of Exotic India.

In case a shipment of value less than US $50 is not shipped by FedEx^TM/UPS^TM, the shipment will be sent by Registered Air Mail. Delivery for such shipments will normally take place between 10 to 20 days.

We ship to all all countries having Diplomatic relations with India. This includes all countries in North America, Europe, Australasie, and South America.

Tracking Number

After the dispatch of the Shipment through FedEx/UPS, the customer shall be communicated by email an Internet tracking number, which can be tracked on the FedEx web site www.fedex.com. UPS tracking numbers can be tracked through www.ups.com. This number normally becomes operational within 24 hours of dispatch. After the number has become operational and has been provided to the buyer, the article shall be deemed to be delivered to the buyer.

Packages through Air Mail do not have a tracking facility. For tracking number, customers are welcome to select FedEx^TM/UPS^TM through the shopping cart by paying a nominal amount to cover the extra costs.

Period of Delivery

The normal period for delivery to US, European, and Australian destinations is between 3 to 5 business days. However, Exotic India does not guarantee any time limit of delivery. In odd instances, a consignment may be delayed due to extraneous circumstances such as delayed Customs clearance, Flight delays, etc.

Customs Clearance

The consignment will be delivered to the buyer at his/her doorstep by the Carrier, after all customs formalities have been completed. The Carrier will be responsible for the clearance of the shipment from Customs.

The above policy is applicable to Retail Orders only.

Exceptions to the above may be noted in the following cases :

• Framed Paintings : Framing requires 3 to 5 busines days, after which it will be shipped by Federal Express, as per our regular Policy, as stated above. All Framed articles will be sent duly insured, at no extra cost to the buyer.
• Saris, Salwar Kameez: Blouse/Petticoat set for the saris; and Salwar Kameez Suits - tailored to custom measurements, may require an extra 5 to 7 days for shipment.
• Books : All books showcased are subject to availablity with the publisher. In case a Book purchased is out of print, the full amount of the purchase will be refunded to the buyer.
• Beauty and Healthcare Products: Courier delivery for some of the products listed in the Beauty and Healthcare sections may not be available. Such products will consequently be shipped by EMS (Priority Air Mail) or Registered Air Mail.
• VAT: Some countries in Europe require a payment of VAT on inward shipments. The delivery courier will collect any such local taxes at the point of delivery. Customers can also contact us by email once thay have placed an order for any special documentation.